shipping

SHIPPING

*2021 HOLIDAY NOTE: Our Made-to-Order deadline is October 27th for delivery by December 25th. We will be shipping Ready-to-Ship orders placed by December 19th however carriers are anticipating delivery delays so we highly recommend ordering EARLY.

**NOTICE: Due to worldwide events, UPS, FedEx, and USPS have suspended all service guarantees. They are not guaranteeing any delivery dates nor are they refunding for late deliveries. All dates and times are only estimates. PLEASE PLAN ACCORDINGLY to make it a Happy Holiday Season!

NIXIN Jewelry ships worldwide…

Your pieces are specially made to order and will ship 4-6 weeks after purchase (sooner whenever possible).  If you require something sooner please visit our READY TO SHIP Collection.

DOMESTIC SHIPPING:

-Items valued under $400 will ship FREE via USPS Priority Mail.

-Items valued at $400 and above will ship FREE through a Private Insurer via UPS 2-3 Day and will REQUIRE A SIGNATURE FOR DELIVERY. Carriers can deliver to either a business or residential address, but not a PO Box.  Occasionally an alternate carrier may be used, per insurer instruction.

-We’re happy to accommodate upgrades to overnight shipping when we can; upgrade fees apply. Please contact us at hello@NIXINjewelry.com to provide the details of your request and deadline.

INTERNATIONAL SHIPPING:

-Rates will vary based on the value of the item ordered and the destination country.

-Items valued under $400 will ship via USPS Priority Mail.

-Items valued at $400 and above will ship through a Private Insurer via FedEx International. and will REQUIRE A SIGNATURE FOR DELIVERY. Carriers can deliver to either a business or residential address, but not a PO Box.  Occasionally an alternate carrier may be used, per insurer instruction.

-Please note that if you have placed an order with a shipping destination outside of the United States, you are responsible for assuring the item can be lawfully imported to the destination country. The recipient is the importer of record and must comply with the laws and regulations of the destination country; covering all related duties, taxes, brokerage or other customs related fees levied by the destination country. These fees are not generated by NIXIN Jewelry, and are therefore not included in NIXIN Jewelry shipping prices. These are separate and additional fees, outside of NIXIN Jewelry’s control, and are the client’s responsibility to pay. Customs policies vary from country to country, so we cannot predict what these fees will be. For more specific information, please contact your local customs office.

-Clients are responsible for responding to customs and shipping agents and taking the necessary actions to retrieve their packages.

-If you don't see your country listed as a destination option, please reach out for a shipping quote:  hello@NIXINjewelry.com

*IMPORTANT FOR INTERNATIONAL AND DOMESTIC

-Any packages left unclaimed and or returned to NIXIN Jewelry will not be reshipped or refunded unless all incurred fees are settled.

-Clients are responsible for providing an accurate/complete address for delivery. Lost packages due to errant or incomplete addresses provided are not covered by insurance or NIXIN Jewelry.

-NIXIN Jewelry does not provide a guarantee of courier commitment times. 

-*Please note that France has begun enforcing its customs regulation requiring that the importer (customer) provide their own customs broker to clear packages through customs.  If ordering from France, you must provide your own customs broker in order to receive your package.

-*Important: Please inspect your order immediately upon arrival.  In the event your order is damaged, contact us without delay and retain ALL packaging that your order arrived in.   These steps are required by the insurer in the event a claim is needed. Each incident is handled on a case by case basis.