NIXIN Returns and Exchanges Policy
As nearly all NIXIN Jewelry is either one of a kind or specially made to order, all sales are final. For this reason, we encourage you to ask any questions prior to purchase, and be sure of your sizing before ordering rings. In the event you need to send an item of jewelry to us, you assume shipping costs and responsibility for the safe packaging and insurance coverage for the items sent.
Never feel pressured into purchasing jewelry; you should always feel comfortable and confident before making this type of purchase. If you need assistance placing an order, please reach out – we’re happy to help. We want to be sure that the piece you order is the right one for you.
*Important: Please inspect your order immediately upon arrival. In the event your order is damaged, contact us without delay and retain ALL packaging that your order arrived in. These steps are required by the insurer in the event a claim is necessary. Each claim is handled on a case-by-case basis.